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news & events:

Tuesday, Mar 2, 2010
The Defense Finance and Accounting Service - Cleveland Site (DFAS-CL) Deploys Envision Centricity in Contact Center
World's largest finance and accounting operation's Cleveland contact center now ... | More

Friday, Jan 1, 2010
Envision Ends Landmark Development Year with Launch of New Right-Sized Speech Analytics solution, Partnerships and Awards
2009 Features Major Contact Center Workforce Optimization Technology Strides | More

Deliver an uncompromising customer experience with Envision contact center solutions

Envision helps companies better align and integrate the people, processes and technologies within the contact center to deliver legendary customer service and continuously improve agent, center and enterprise performance. 

Envision’s Web-based product platform, called Envision Centricity™, unifies the core functions of workforce optimization, including: 

analytics, performance management, workforce management, quality monitoring and eLearning.

 

We partner with brand-conscious organizations that strive to deliver customer service as a competitive advantage. Envision’s focus on team-business- and customer-centricity is derived from unparalleled industry experience in delivering optimal agent effectiveness, improved center and business performance, and an uncompromising focus on enhancing the customer experience.

Many of the world’s most well-renowned customer-centric organizations trust Envision for the products and services that enable them to deliver world-class customer service. Visit the About Envision page to learn why or simply request more information.

Learn more about:
VoIP | Compliance & Liability | Speech Analytics | Identity Protection