Call Center Software Products: Envision InteractionIQ

"Envision InteractionIQ breaks down the barriers for contact centers that have not yet been able to take advantage of speech analytics technology." - Keith Dawson, principal analyst with Frost & Sullivan

Right-Sized Speech Analytics for the Contact Center
Capture, search and analyze customer/agent speech data to drive specific performance and business objectives without paying for the complex and largely unused bells and whistles that drive up the cost and maintenance requirements of other speech analytics solutions. 

Envision InteractionIQ™ is a "right-sized" contact center speech analytics solution available exclusively on the Envision Centricity™ workforce optimization platform. It literally changes the game in speech analytics by offering a practical solution that significantly reduces total cost of ownership (TCO), is easier to use, and provides more immediate and long-tem ROI than other speech analytics solutions. 

Envision InteractionIQ integrates with Envision Performance Analytics™ to make up the Envision Analytics Suite.

With Envision InteractionIQ:

• Combine speech and other call/business criteria to automatically categorize and sort recording to streamline evaluation and quality management processes.
• “Self-manage” the total cost of speech analytics by focusing processing power on the most pertinent and relevant interactions.
• Set-up “saved searches” to have only filtered recordings including specific voice data delivered to an inbox to expedite review.
• Perform on-demand queries for new or specific terms as/when needed.
• Use Smart Tags to set unlimited terms to be marked in all processed interactions for immediate reference and “click through” ability to recordings during review.