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In the News |
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in the news:
Friday, Dec 18, 2009
Data Privacy as a Call Center Strategy Companies collect and monitor information in their contact centers more than eve... | More
Monday, Aug 31, 2009
CRM and Contact Center Tools Find Their Footing None of the breakthrough technologies of the last 15 years had real impact on bu... | More
web events:
Thursday, Dec 10, 2009
Quality at the Tip of the Spear for Revenue Generation and Cost Reduction Presented by Keith Dawson, Principle Analyst with Frost & Sullivan, and Tom Aiel... | More
Monday, Dec 7, 2009
Automating Workforce Management to Maximize Results in a Minimized Economy Presented by Connie Smith, Industry Consultant, Envision and President, SpotOn E... | More
press releases:
Tuesday, Mar 2, 2010
The Defense Finance and Accounting Service - Cleveland Site (DFAS-CL) Deploys Envision Centricity in Contact Center World's largest finance and accounting operation's Cleveland contact center now ... | More
Friday, Jan 1, 2010
Envision Ends Landmark Development Year with Launch of New Right-Sized Speech Analytics solution, Partnerships and Awards 2009 Features Major Contact Center Workforce Optimization Technology Strides | More
Thursday, Dec 10, 2009
Envision Releases On Demand Access to Webinar on How a Major Airline Achieves Peak Agent Performance and Envision's CRMXchange Virtual Symposium Presentations On demand webinar and virtual presentations describe how contact centers can max... | More |
"Click2Coach has been instrumental in maintaining high customer satisfaction levels. This solution has been the foundation for creating a successful customer-CSR experience and therefore directly affects the bottom line."
Anthony D'Andrea, quality control and customer service coach, Vermont Teddy Bear
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