News & Events:

Envision Centricity Named 2008 Product of the Year by Customer Interaction Solutions Magazine

Seattle — January 14, 2009— Envision Telephony, Inc., a leading global provider of workforce optimization solutions for the contact center and enterprise, today announced that Envision Centricity has been recognized by Technology Marketing Corporation's Customer Interaction Solutions (CIS) magazine, the leading publication covering CRM, call centers and teleservices, as a 2008 Product of the Year Award winner. Envision Centricity™ is a Web-based product platform that unifies Envision’s core workforce optimization (WFO) solutions for the contact center.

The editors of Customer Interaction Solutions based their selections on companies that display vision, leadership and attention to detail. The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.

“I am pleased to honor Envision for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, editor-in-chief of Customer Interaction Solutions.

Envision Centricity provides contact center and enterprise management with powerful analytics and a consolidated dashboard to gather and aggregate information for proactive, predictive and preventive decision-making. With Envision Centricity, customers can easily align contact center key performance indicators with those of the organization with flexible, personalized and analytics-driven dashboards that “right-size” the amount and types of customer interaction data being captured and displayed. By utilizing Envision Centricity, data becomes meaningful and transferable knowledge that allows decision-makers to identify and immediately react to trends that affect the contact center or other parts of the business.

“We are extremely gratified to win this award for Envision Centricity, as we believe it highlights the necessity of making the contact center an important source of information and intelligence for the entire enterprise,” said Rodney Kuhn, Envision’s CEO. “With the current economic climate, it is now more important than ever for businesses to utilize all the information they have available to them to ensure they are providing their customers with the products and services that they desire. Envision Centricity enables our customers to do exactly that.”

About Envision
Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to provide world-class customer service. Envision’s innovative product platform, Envision Centricity™, integrates the company’s landmark Click2Coach® offering (including Quality Monitoring and eLearning) with powerful analytics, performance management and workforce management tools that deliver robust and personalized workforce optimization (WFO) solutions to organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s values and makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information. 

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Click2Coach is a registered trademark, and Envision Telephony, Envision Centricity and the Envision logo are trademarks of Envision Telephony, Inc. All other trademarks are the property of their respective owners.