People Are The Center
of Your Success.
WELCOME TO ENVISION
Welcome to the hub of contact center excellence,
where success is not just monitored, but actively cultivated. In the dynamic landscape of customer interactions, the need for advanced coaching goes beyond mere quality monitoring.
Let us show you why.
The Power of Exceptional People: Ultimately, success hinges on individuals armed with the right knowledge, attitude, and skills.
“While technology may operate smoothly once implemented, it's the human factor that poses both the greatest importance and challenge. People are in a constant state of flux - turnover, novel products, emerging issues, and evolving policies all demand a continuous cycle of learning within your contact center.”
In essence, learning isn't just an aspect of your contact center; it is the pivotal function.
Here’s why:
People: Your Prized Investment: Your people constitute the highest cost within your operations.
Management's Time and Effort: A significant portion of managerial efforts is devoted to guiding and empowering the workforce.
The Nexus of Satisfaction: Customer contentment is a direct outcome of the interactions between your skilled agents and the clientele
Fueling Revenue Streams: Ultimately, the revenue generated is a result of the proficiency of your personnel.
Given these truths, it's only logical to harness tools that optimize the capabilities of your workforce.
WHY CLICK2COACH
Introducing Envisions Click2Coach: Elevating Excellence
Dive into advanced features that redefine excellence in the realm of contact centers:
Automated Agent Evaluations
Leverage the power of automation to evaluate agent performance seamlessly.
Comprehensive Screen Recording
Capture not just one, but multiple screens to ensure a comprehensive view.
Innovative Screen Data Capture
Enjoy the benefits of our patented screen data capture technology.
Agent-to-Agent Call Monitoring
Peer learning becomes tangible with the ability to monitor agent-to-agent interactions.
AI-Enhanced Analytics with Sentiment Analysis
Uncover hidden insights through AI-driven analysis that even gauges sentiment.
Integrated Video Feedback
Immerse yourself in a holistic feedback approach that combines audiovisual elements.
Real-Time AI Notifications
Stay ahead with instant alerts for calls that require supervisory attention.
Join us on a journey where technology and coaching synergize to bring about remarkable results. Elevate your contact center from the ordinary to the extraordinary with Click2Coach. Experience the difference today.
Workforce Optimization for the Contact Center
CAPTURE
Customer Interactions
from All Channels
LEARN
Valuable Insight Into
Your Customers
TAKE ACTION
Praise, Coach, Change & Adjust
BUILD
Relationships for Life
Our Customers See Results:
28% increase in sales | 36% cost savings | 23% improvement in quality scores
Our Partners
TESTIMONIAL
“It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.”
Pamela Jones, Product Manager, Nike
Industries We Serve
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• Ticketing Conversion Rates
• Call Handling Time
• Competitive Intelligence
• Customer Experience
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• Compliance and Accuracy
• Security
• Dispute Resolution
• Collections
• Turnover Control
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• Patient Experience
• Revenue Protection
• Data Accuracy
• Agent Engagement
• Real Time Escalation
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• Sales Conversion Rates
• PCI Compliance
• Customer Experience
• Forecasting and Scheduling
• Average Handle Time
• Burnout Analysis
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• Customer Satisfaction
• Analytics
• Workflow and AHT
• Emergency Response
• Forecasting and Scheduling
• Product & Regulatory Changes
About Us: Two Decades of Reinventing Contact Centers
Envision: Crafting the Future of Customer Engagement for Over 20 Years
At Envision, we believe your people are the heart of your business. That's why, for over two decades, our mission has revolved around elevating their potential. We're not just about technology; we're about empowering better-trained, more motivated, and expertly managed teams that lead to delighted customers and amplified profitability.
Harness the Power of Click2Coach: Our state-of-the-art Click2Coach platform seamlessly captures every touchpoint of customer interaction—be it calls, web chats, emails, or social media engagements. But we don't stop there. With real-time AI evaluation of both sides of these conversations, your teams can get immediate guidance during challenging discussions, driving enhanced outcomes.
Why Envision Stands Out: Our 20-year journey has endowed us with a distinctive blend of features geared not just towards tackling technical hiccups, but also addressing operational and managerial intricacies. It's this comprehensive approach that has made Click2Coach the trusted choice for some of the globe's most renowned brands, aiding them in broadcasting their ethos and message to the world.
Try Click2Coach
Send us a file of your interactions and we’ll show you the power of artificial intelligence in your own business. Want a personalized walkthrough of how Envision can improve your contact center and make your life easier, just submit your information and we’ll schedule a time to talk.