Live View
Transparent Real-Time Monitoring
Step Inside Real-Time Operations
Dive into the dynamic workspace with our Live View tool, offering you a live window into agent and back office personnel desktops. Unmask opportunities ripe for coaching, fine-tune operational strategies, and supercharge employee efficiency, all while engaging with front-line agents and back office teams.
Embrace Full-Scale Transparency
Real-Time Desktop Insights
Dive into ongoing screen activities across all agent landscapes – whether they're anchored at the contact center, navigating the digital realm from remote locales, or entrenched in intricate back-end operations. Grasping the nuances of their desktop engagements unveils actionable insights to turbocharge operational efficiency.
Cultivate Agent Accountability
Harness the power of Live View and constant desktop surveillance to instill a culture of focus and dedication among agents. By steering them towards mission-critical tasks that amplify customer satisfaction, key performance indicators such as reduced handling times and enhanced first-call resolutions naturally elevate. With Live View as a guiding force, agents are inspired to uphold and celebrate their roles with greater responsibility and zest.
Immediate AI-Powered Notifications
Under the vigilant watch of Click2Coach, every interaction is scrutinized. Potential pitfalls or moments needing managerial intervention are instantly flagged. Supervisors receive real-time notifications, with the Live View tool proffering an immediate snapshot of the agent's active screen, ensuring you're never in the dark about unfolding scenarios.
Commit to Agent Growth
Continuous improvement is the name of the game. It mandates the infusion of dedicated time and the right tools to foster agent evolution. By integrating just a half-hour weekly session into an agent's agenda, we ensure there's no service disruption. Agents are empowered to dive into their Click2Coach portal, discovering a treasure trove of personalized coaching sessions and eLearning snippets. This well-chalked strategy, as vouched for by our satisfied partners, paves the way for dramatic enhancements in agent efficiency, commitment, and loyalty.
Try Click2Coach
Want a personalized walkthrough of how Envision can improve your contact center and make your life easier? Just submit your information and we’ll schedule a time to talk.