Click2Coach
Elevate Your Agent Performance
Transformative Training & Coaching
Step into the realm of Click2Coach, our acclaimed solution designed to elevate agent training with real-world customer scenarios, and powerful examples of optimal interaction handling. It's not just about initial training; it's the continuous coaching that molds agents into engaged, proficient champions of customer experiences.
Coaching: The Key to Excellence
Behind every outstanding employee is an inspirational coach. Sustained coaching is the cornerstone to dramatically enhancing agent effectiveness and output. Think of it like training an athlete—consistent guidance and motivation carve out top-notch performers. Even the minutest of tweaks can amplify performance manifold. Agents backed by dedicated coaching and unbiased feedback fine-tune their abilities, escalate their efficiency, remain actively engaged, and offer unparalleled customer experiences.
Effortless Content Creation
Craft with real interactions or design custom content. Shape your eLearning hub, categorizing by interaction kind, team, objective, or any criterion you fancy. Employ genuine agent interactions as quintessential examples for coaching, or effortlessly draft eLearning snippets right from your desktop or by linking external intranet resources. Simplify the process of crafting pinpointed coaching to boost performance, be it for individual agents or entire teams.
AI: Your Intelligent Assistant
Redefine interaction assessment with AI. The intelligence of Click2Coach supercharges your quality framework, making it sharper and promptly responsive. AI meticulously assesses every interaction, highlighting the crucial ones warranting your attention. Whether it’s an outstanding call or a hint that more training is warranted, AI simplifies your managerial tasks.
Tailored Coaching Delivery
You're in the driver's seat for coaching dispatch. Our avant-garde solution empowers you to relay coaching clips to agents instantly for emergent training requisites, amid call downtimes, or at preset intervals harmonizing with workforce planning. Disseminate holistic coaching packages comprising annotations, the original call, and evaluations. The essence? Delivering feedback directly to agents when it's most effective.
Proven Outcomes
Expect undeniable impact. Click2Coach isn't just a tool—it's a testament. Users report marked upticks in agent efficiency, cutting down Average Handle Time (AHT) by over 15%, and a surge in customer satisfaction. Enjoy a multitude of benefits from augmented sales, enhanced conversion rates, to enriched cross-selling, and proficiency in collections, all stemming from the persistent coaching that agents receive. The goal? Continuous refinement and adaptation.
Try Click2Coach
Want a personalized walkthrough of how Envision can improve your contact center and make your life easier? Just submit your information and we’ll schedule a time to talk.