Optimizing Healthcare
Healthcare’s intricate blend of consumerism and complex processes presents numerous challenges for providers.
OVERVIEW
A superior customer experience platform can significantly enhance patient registration precision, billing accuracy, regulatory compliance, insurance coding, and data completeness. Such enhancements not only promote an exceptional patient experience but also elevate your revenue streams. Rely on Envision's solutions: they allow seamless recording of patient interactions for both verification and coaching. Whether you prefer a cloud setup or an on-premise solution, our platforms always maintain PCI and HIPAA compliance.
Key Focus Areas in Healthcare Operations:
Data Precision: Guarantee the veracity of patient details - spanning registration to insurance verification.
Revenue Safeguard: Record essential interactions and authorizations, thus minimizing disputes.
Patient-Centricity: Enhance training methodologies to bolster HCAHPS scores and overall patient contentment.
Employee Growth: Foster heightened agent commitment via tailored coaching and consistent feedback.
OUR IMPACT
Implementing Click2Coach led to a marked accuracy improvement: from 70% to 90%, achieved through recording, evaluating, and coaching during patient interactions.
AREAS OF EXCELLENCE
Data Precision –
From Registration to Payment
Full-spectrum interaction recording between the patient and agent ensures data accuracy. Witnessing both voice and screen capture, agents can confidently code for insurance, finalize registration, and get pre-op clearances, thus averting future revenue collection hassles.
Revenue Safeguard –
From Authorization to Collection
Recorded authorizations fast-track claim reimbursements and curb denials. Envision's solutions streamline approval retrievals, offer coaching tools for Agents, and accelerate co-pay collections and insurance reimbursements.
Employee Growth –
Nurturing Your Agent
Agents aspire to excel and deliver a standout experience
to patients. By using Click2Coach's evaluated patient interaction feedback and eLearning modules, they gain insights that help reduce errors and elevate the patient experience.
Patient-Centricity –
A Modern Healthcare Outlook
As healthcare evolves towards a consumer-focused model, the significance of a seamless patient experience has skyrocketed. Click2Coach aids in recording interactions, enabling the assessment and coaching of agents to refine patient engagement metrics and elevate their journey with your healthcare facility.
TESTIMONIAL
“With Envision Click2Coach, the positive transformation has been palpable. The commendations from practices we associate with and our own team have been overwhelming. Notably, patients now approach supervisors with compliments, a testament to the exceptional service our contact center delivers."
Paul Nealy, Director, Partners Healthcare
Flexible Deployment Choices
Whether you manage a team of 3 or oversee 1000+ agents, Click2Coach offers the ideal platform to record, assess, and identify coaching opportunities. Choose between hosting on-premise or relying on the robust Click2Coach Cloud on Microsoft Azure. And if you wish to transition from on-premise to the cloud later, we've got you covered. Our promise encapsulates adaptability, unmatched security, and top-tier features.
Two Decades of Excellence
Envision has pioneered contact center evolution for over 20 years. Our Click2Coach solution empowers you to capture interactions across various channels. Experience interactions from both the customer's and agent's perspectives, and take decisive actions using our intuitive interface.
Why Choose Envision?
Unearth the distinct factors that set Envision apart in the world of healthcare solutions.